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Event Overview
Humanizing Digital
Gain a comprehensive understanding of Economic International Financial Reporting
- As automation, AI, and digital self-service tools reshape the customer journey, one question remains critical: how do we keep the human connection at the heart of CX? This exclusive webinar, led by Chris Garthwaite, Founder & CEO of CGA Experience, will examine how organizations in the GCC—particularly in banking, healthcare, and government—can achieve the right balance between automation and empathy.
- Drawing from over 20 years of CX transformation experience and insights from CGA’s Empathy Lab®, Chris will explore how digital innovation can be designed around real human needs, emotions, and expectations.
- Attendees will walk away with practical strategies to future-proof their CX approach while building loyalty and trust in a rapidly digitizing world.
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Event Speaker
Chris Garthwaite
Lead Facilitator
Global Chief AI and Innovation Officer
Samer Taleb
Director of Strategy Consulting
Samer Taleb currently leads Knowledge Group strategy consulting practice. He has around 20 years of experience, managing many strategy development and business transformation projects for both the private and the public sector. He worked with top management and national policy makers to develop growth strategies and transformation plans; designed balanced scorecard and cascaded it to all levels; examined cases for change, and identified strategic initiatives to improve business performance. He has strong knowledge in many sectors, including government, environment, waste management, tourism, utilities, construction and real estate.
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