Humanizing Digital

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Humanizing Digital

Event Overview

Humanizing Digital

Gain a comprehensive understanding of Economic International Financial Reporting

As automation, AI, and digital self-service tools reshape the customer journey, one question remains critical: how do we keep the human connection at the heart of CX? This exclusive webinar, led by Chris Garthwaite, Founder & CEO of CGA Experience, will examine how organizations in the GCC—particularly in banking, healthcare, and government—can achieve the right balance between automation and empathy.
Drawing from over 20 years of CX transformation experience and insights from CGA’s Empathy Lab®, Chris will explore how digital innovation can be designed around real human needs, emotions, and expectations.
Attendees will walk away with practical strategies to future-proof their CX approach while building loyalty and trust in a rapidly digitizing world.

If you're shaping digital experiences in the GCC, this is a session you can’t afford to miss. Join us and reimagine what it means to lead with empathy in an AI-powered world.

CX and service leaders in banking, healthcare, and government.

Digital transformation and strategy professional

Innovation, product, and service design leads

Customer support and experience teams

Brand and communication leaders focused on trust and loyalty

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Event Speaker

Chris Garthwaite

Lead Facilitator

Global Chief AI and Innovation Officer

Samer Taleb

Director of Strategy Consulting

Samer Taleb currently leads Knowledge Group strategy consulting practice. He has around 20 years of experience, managing many strategy development and business transformation projects for both the private and the public sector. He worked with top management and national policy makers to develop growth strategies and transformation plans; designed balanced scorecard and cascaded it to all levels; examined cases for change, and identified strategic initiatives to improve business performance. He has strong knowledge in many sectors, including government, environment, waste management, tourism, utilities, construction and real estate.

Event Agenda

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Key CX trends in the UAE and what they mean for digital transformation

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When automation adds value—and when it risks disconnect

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03

Empathy by design: how to embed emotional intelligence into digital experiences

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Real-world use cases across banking, healthcare, and government

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05

Tools for balancing speed, efficiency, and human interaction

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If you're shaping digital experiences in the GCC, this is a session you can’t afford to miss. Join us and reimagine what it means to lead with empathy in an AI-powered world.

CX and service leaders in banking, healthcare, and government.

Digital transformation and strategy professional

Innovation, product, and service design leads

Customer support and experience teams

Brand and communication leaders focused on trust and loyalty

Event Agenda

01

02

03

04

05

01

Key CX trends in the UAE and what they mean for digital transformation

-

02

When automation adds value—and when it risks disconnect

-

03

Empathy by design: how to embed emotional intelligence into digital experiences

-

04

Real-world use cases across banking, healthcare, and government

-

05

Tools for balancing speed, efficiency, and human interaction

-