Certificate in Negotiation Skills

Program Details

Certificate in Negotiation Skills

Mastering Structured Negotiation for Sustainable Business Success

Negotiation is at the heart of everyday business – whether you are dealing with customers, suppliers, partners, or internal stakeholders. This practical 2-day programme equips participants with a structured toolkit and mindset to negotiate confidently and ethically, using proven frameworks such as PACE (Performance, Attitude, Competence, Execution), BATNA and strategic planning technique Through simulations, case studies and role plays, participants learn how to prepare for negotiations, read the other side, manage emotions and communicate with impact to secure win–win outcomes while protecting long-term relationships.

Learning Outcomes

Benefits to the Individual

Increased confidence and composure in high-stakes negotiations
Clear, practical tools to prepare for and lead negotiations of any size
Better ability to “read the room” and adapt to different personalities and styles
Stronger influence skills and more persuasive communication
A personal negotiation toolkit and action plan for immediate application at work

Benefits to the Organization

Stronger commercial outcomes from customer, supplier and partner negotiations
More consistent negotiation approaches across teams using common frameworks and language
Reduced price erosion and value leakage through better preparation and concession planning
Improved internal collaboration and stakeholder alignment on negotiation strategies
Enhanced reputation and long-term relationships with key accounts and strategic suppliers

Target audience

Anyone involved in regular internal or external negotiations who wants to strengthen their skills

Business development and key account managers

Procurement, purchasing and contract managers

Project managers and internal negotiators (HR, finance, operations, etc.)

Sales professionals and commercial managers

Target Competences

Adapt negotiation style to different contexts: internal vs external, commercial, procurement, sales and partnership deals

Apply the PACE framework to build and sustain a strong negotiation mindset and presence

Explain the core principles and psychology of successful negotiation

Handle objections, deadlocks and difficult behaviour while maintaining control of the process

Plan negotiations using structured tools: objectives, stakeholder mapping, BATNA, ZOPA and concession strategies

Use advanced communication skills – questioning, active listening, framing and body language – to influence ethically

Our Partner

certified by KGC

Professional Development Organization

KGC (Knowledge Group) provides training, certifications, and skill-building programs across multiple industries. It helps individuals and organizations enhance expertise, achieve career growth, and stay competitive in today’s evolving business environment.

Course Curriculum

Program Modules

The Essentials of Effective Negotiation

Understanding Interests, Power and Value

The PACE Framework and Negotiation Mindset

Communication Skills for Influential Negotiators

Negotiation Styles and Personality Differences

Strategic Preparation – BATNA, ZOPA and Planning Tools

Tactics, Concessions and Handling Difficult Situations

Complex, Multi-Party and Cross-Functional Negotiations

Negotiation Simulation and Personal Action Planning

Course Curriculum

Certificate in Negotiation Skills

9 Modules

15% OFF

Advanced level

Program Details

Certificate in Negotiation Skills

Learning Outcomes

Benefits to the Individual

Benefits to the Organization

Target audience

Anyone involved in regular internal or external negotiations who wants to strengthen their skills

Business development and key account managers

Procurement, purchasing and contract managers

Project managers and internal negotiators (HR, finance, operations, etc.)

Sales professionals and commercial managers

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Target Competences

Adapt negotiation style to different contexts: internal vs external, commercial, procurement, sales and partnership deals

Apply the PACE framework to build and sustain a strong negotiation mindset and presence

Explain the core principles and psychology of successful negotiation

Handle objections, deadlocks and difficult behaviour while maintaining control of the process

Plan negotiations using structured tools: objectives, stakeholder mapping, BATNA, ZOPA and concession strategies

Use advanced communication skills – questioning, active listening, framing and body language – to influence ethically

Loading component...

Our Partner

Professional Development Organization

Course Curriculum

Program Modules

The Essentials of Effective Negotiation

Understanding Interests, Power and Value

The PACE Framework and Negotiation Mindset

Communication Skills for Influential Negotiators

Negotiation Styles and Personality Differences

Strategic Preparation – BATNA, ZOPA and Planning Tools

Tactics, Concessions and Handling Difficult Situations

Complex, Multi-Party and Cross-Functional Negotiations

Negotiation Simulation and Personal Action Planning

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Certificate in Negotiation Skills

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Globally Recognized Certificateof Achievement

- Certified by Knowledge Group

- Internationally Accredited Achievement

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Target audience

Anyone involved in regular internal or external negotiations who wants to strengthen their skills

Business development and key account managers

Procurement, purchasing and contract managers

Project managers and internal negotiators (HR, finance, operations, etc.)

Sales professionals and commercial managers

Target Competences

Adapt negotiation style to different contexts: internal vs external, commercial, procurement, sales and partnership deals

Apply the PACE framework to build and sustain a strong negotiation mindset and presence

Explain the core principles and psychology of successful negotiation

Handle objections, deadlocks and difficult behaviour while maintaining control of the process

Plan negotiations using structured tools: objectives, stakeholder mapping, BATNA, ZOPA and concession strategies

Use advanced communication skills – questioning, active listening, framing and body language – to influence ethically

Course Curriculum

Program Modules

The Essentials of Effective Negotiation

Understanding Interests, Power and Value

The PACE Framework and Negotiation Mindset

Communication Skills for Influential Negotiators

Negotiation Styles and Personality Differences

Strategic Preparation – BATNA, ZOPA and Planning Tools

Tactics, Concessions and Handling Difficult Situations

Complex, Multi-Party and Cross-Functional Negotiations

Negotiation Simulation and Personal Action Planning

Globally Recognized Certificate
of Achievement