Certificate in Negotiation Skills
Program Details
Certificate in Negotiation Skills
Mastering Structured Negotiation for Sustainable Business Success
- Negotiation is at the heart of everyday business – whether you are dealing with customers, suppliers, partners, or internal stakeholders. This practical 2-day programme equips participants with a structured toolkit and mindset to negotiate confidently and ethically, using proven frameworks such as PACE (Performance, Attitude, Competence, Execution), BATNA and strategic planning technique Through simulations, case studies and role plays, participants learn how to prepare for negotiations, read the other side, manage emotions and communicate with impact to secure win–win outcomes while protecting long-term relationships.
Learning Outcomes
Benefits to the Individual
- Increased confidence and composure in high-stakes negotiations
- Clear, practical tools to prepare for and lead negotiations of any size
- Better ability to “read the room” and adapt to different personalities and styles
- Stronger influence skills and more persuasive communication
- A personal negotiation toolkit and action plan for immediate application at work
Benefits to the Organization
- Stronger commercial outcomes from customer, supplier and partner negotiations
- More consistent negotiation approaches across teams using common frameworks and language
- Reduced price erosion and value leakage through better preparation and concession planning
- Improved internal collaboration and stakeholder alignment on negotiation strategies
- Enhanced reputation and long-term relationships with key accounts and strategic suppliers
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