Customer Care in the Age of AI

Program Details

Customer Care in the Age of AI

Leveraging Artificial Intelligence to Redefine Customer Experience

The field of customer care is rapidly evolving as Artificial Intelligence and automation transform how businesses engage with their clients. This course explores how AI can be used to deliver exceptional customer experiences, reduce workloads, and drive revenue growth. Participants will learn to integrate AI-driven tools such as chatbots, voice assistants, and analytics to enhance satisfaction, improve efficiency, and empower customer service teams.

Learning Outcomes

Benefits to the Organization

Streamlined operations through AI-driven automation and analytics
Improved customer satisfaction and loyalty
Enhanced employee productivity and reduced manual workload
Stronger alignment between customer service and sales outcomes
Future-ready service models that leverage technology for growth

Benefits to the Individual

Deeper understanding of how AI can enhance customer interactions
Practical tools to analyse and improve service performance
Ability to implement customer-centric AI solutions
Enhanced professional credibility in a fast-changing service environment

Target audience

Anyone responsible for improving customer engagement or service delivery

Call Centre and Contact Centre Team Leaders

Customer Service Managers and Supervisors

Digital Transformation and Innovation Leads

Marketing and CRM Specialists

Sales and Customer Success Professionals

Target Competences

Develop customer engagement strategies supported by data and machine learning insights

Identify opportunities for AI integration to improve service quality and efficiency

Measure the ROI and KPIs of AI-enabled customer care initiatives

Redesign existing workflows using intelligent automation and predictive analytics

Understand the impact of AI and automation on customer care functions

Our Partner

certified by KGC

Professional Development Organization

KGC (Knowledge Group) provides training, certifications, and skill-building programs across multiple industries. It helps individuals and organizations enhance expertise, achieve career growth, and stay competitive in today’s evolving business environment.

Course Curriculum

Program Modules

Introduction to AI in Customer Care

Understanding the Customer Journey in the Age of AI

AI Tools and Technologies in Action

Practical Workshop – Mapping Your AI Opportunities

Building Intelligent Workflows

Data, Insights, and Predictive Analytics

Leading AI Adoption and Change in Service Teams

Final Workshop – Designing Your AI Customer Care Roadmap

Course Curriculum

Customer Care in the Age of AI

8 Modules

15% OFF

Advanced level

Program Details