Emotional Intelligence at Work

Program Details

Emotional Intelligence at Work

Emotional Intelligence

This three-day course explores the key components of Emotional Intelligence (EQ) and their impact on individual and team performance. Participants will learn to recognise, understand, and manage their own emotions as well as those of others, fostering better communication, collaboration, and leadership effectiveness in the workplace.

Learning Outcomes

Benefits to Individuals

Greater self-awareness and emotional control
Enhanced ability to manage challenging situations and people
Improved empathy and interpersonal skills
Stronger personal effectiveness and resilience

Benefits to Organization

Builds emotionally intelligent leaders who enhance team morale and engagement
Reduces workplace conflict and stress through better emotional regulation
Improves communication collaboration and productivity
Strengthens leadership culture and employee retention

Target audience

Anyone seeking to improve self awareness empathy and emotional control at work

Customer Service and Sales Professionals

HR and Learning and Development Professionals

Managers and Department Heads

Team Leaders and Supervisors

Target Competences

Apply emotional intelligence to strengthen interpersonal relationships and improve workplace

Build relationship management skills to improve communication collaboration and influence

Develop self awareness to recognise emotions strengths and behavioural patterns

Enhance social awareness to understand others emotions perspectives and needs

Strengthen self management skills to regulate emotions and respond effectively under pressure

Our Partner

certified by KGC

Professional Development Organization

KGC (Knowledge Group) provides training, certifications, and skill-building programs across multiple industries. It helps individuals and organizations enhance expertise, achieve career growth, and stay competitive in today’s evolving business environment.

Course Curriculum

Program Modules

Action Planning and Personal Development

Developing Self-Awareness

Embedding EQ in the Workplace

Emotional Intelligence and Leadership

Empathy and Social Awareness

Introduction to Emotional Intelligence

Motivation and Resilience

Relationship Management

Self-Regulation and Emotional Control

Course Curriculum

Emotional Intelligence at Work

9 Modules

15% OFF

Advanced level

Program Details